At BMS Electronics, we are committed to providing prompt and reliable shipping services for all our EV chargers and related products. This Shipping Policy outlines our shipping methods, costs, and delivery times to ensure you have a clear understanding of our shipping process.
Shipping Methods and Costs
Domestic Shipping-
We offer the following shipping options within the country:
- Standard Shipping: Delivery within 5-7 business days. Cost calculated at checkout based on weight and destination.
- Express Shipping: Delivery within 2-3 business days. Additional charges apply and will be calculated at checkout.
- Overnight Shipping: Next business day delivery. Additional charges apply and will be calculated at checkout.
International Shipping
We ship to select international destinations. International shipping costs and delivery times vary based on the destination and shipping method chosen at checkout. Customers are responsible for any customs duties, taxes, or import fees that may apply.
Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email notification once your order has been shipped, including tracking information.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you do not receive a tracking number, please check your spam folder or contact our customer support.
Delivery Times
Delivery times vary based on the shipping method selected and the destination. Please note that these are estimated delivery times and actual delivery may vary due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain remote areas may have limited delivery options or extended delivery times.
- International shipments may be subject to additional restrictions and regulations.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately with photos of the damage and the packaging. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
If your package is lost in transit, please contact our customer support team. We will initiate an investigation with the carrier and keep you informed throughout the process. If the package cannot be located, we will arrange for a replacement or refund.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Thank you for choosing BMS Electronics. We are dedicated to ensuring your orders are delivered safely and promptly.